Privacy Policy

We may collect your name, email address, phone number, business name, messages, form responses, booking details, and information you choose to share with us.

When you purchase a service, payment details are collected and processed by Stripe through our checkout provider. We do not store your full card number.

We also collect site usage data such as pages viewed, links clicked, browser type, device information, approximate location, referring page, and campaign information.

We use information to answer inquiries, schedule calls, deliver services, process payments, provide support, send operational notices, improve the site, measure advertising, prevent misuse, and meet legal obligations.

If you opt in, we may also send marketing email or SMS messages about Ascend Digital services and offers.

We use cookies and similar technologies to remember preferences, understand site performance, and measure advertising. With your consent, we use the Meta (Facebook) Pixel and Meta Conversions API to understand whether ads lead to visits, inquiries, bookings, or purchases.

Non-essential analytics and advertising tracking do not load unless you select Accept in our cookie banner. You can select Cookie settings in the footer at any time to change your choice.

We share information only as needed to operate the business. Our primary providers include Stripe for payment processing, GoHighLevel for forms, booking, automation, email, and SMS, and Meta for advertising and measurement.

These providers process information under their own privacy terms. We may also share information when required by law, to protect our rights, or as part of a business transfer.

SMS consent: By providing your phone number and opting in, you agree to receive text messages from Ascend Digital LLC. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

You can unsubscribe from marketing email by using the unsubscribe link in any message. You can opt out of SMS messages at any time by replying STOP. Reply HELP for help. We may still send messages that are necessary to provide a service you requested.

We keep information only as long as reasonably needed for the purpose described in this policy, to provide services, resolve disputes, maintain business records, prevent fraud, and meet legal, tax, or accounting requirements. Retention periods vary by record type.

You may ask to access, correct, or delete personal information we hold about you. Email contact@ascenddigitalmarketing.ai with the subject line Privacy Request. We may need to verify your identity before completing the request. Some records may be retained when required by law or needed to complete a transaction.

Our site and services are not directed to anyone under 18, and we do not knowingly collect personal information from children under 18. Contact us if you believe a child has provided information to us.

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet service can promise absolute security, so we cannot guarantee that information will never be accessed, lost, or misused.

We may update this policy as our services or legal obligations change. We will post the revised policy here and update the effective date. Material changes may also be announced by email or on the site.

Questions or privacy requests can be sent to Ascend Digital LLC, Hartford, Connecticut, at contact@ascenddigitalmarketing.ai.